Will HelloBonjour work for my business?
HelloBonjour is built for service-based businesses that manage appointments and ongoing client relationships, whether you work on your own or with a team. Set up your services, availability and booking page around the way you work. If you have a particular workflow in mind, tell us about it and we’ll help you see whether it fits.
I already use another system. Can I bring my clients and appointments with me?
Yes. You can import client and appointment data from supported Jane, Acuity, Square and Cliniko exports, or from CSV and Excel files. You’ll review a preview before anything is imported. What comes across depends on the information in your files, so keep your original exports and check the results before leaving your old system.
Can I keep my existing website?
Absolutely. Add a link to your HelloBonjour booking page, or embed the booking widget directly on your website. Clients can choose a service and an available time, and the appointment goes into your HelloBonjour calendar. You can also share your booking link on social media or in an email.
Can it help reduce no-shows and last-minute cancellations?
You can send automatic reminders and choose booking requirements such as a saved card or a deposit. Email reminders are included; SMS allowances come with Growth and Scale. You decide which safeguards fit your business. Card and deposit options require a connected payment provider.
Can clients complete forms before their appointment?
Yes. Send intake and consent forms ahead of a visit, with signature fields when you need them. Responses and signatures stay with the client’s record, so your team can prepare before they arrive. You can also require forms to be completed before a booking is confirmed.
Can my team and clients use different languages?
Yes. Clients can choose English or French on your booking page, and each member of your team can use their preferred interface language. You can add your own service names and descriptions in both languages, so the experience feels like your business in either one.
What costs are there beyond my plan?
Your total depends on your plan, your team and the optional features you use. Growth and Scale charge for additional employees who take appointments; card-processing fees, applicable taxes and paid add-ons are separate. Appointment reminder allowances are included according to your plan, while marketing credits are separate. The plan comparison above shows what’s included.
How does the free trial work, and what happens if I cancel?
You get seven days to try HelloBonjour. A card is required, and your plan total and first billing date are shown at signup. Cancel renewal from your dashboard before the trial ends to avoid the first payment. Once you’re on a paid monthly or annual plan, cancelling stops renewal and keeps access through the period you’ve paid for.
Who can access my client information, and can I take it with me?
You control your team’s access through roles and permissions. We process client information on your business’s behalf and limit access to what’s needed to operate and support the service. If you plan to leave, contact us before closing your account so we can confirm the export options available for your records and help you plan the move.
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What if I need help getting started?
You can find help in your dashboard, submit a support request or email us at hello@hellobonjour.ca. Tell us what you’re trying to do and where you’re getting stuck. Whether you’re setting up your first service or coming from another system, we’ll help you work through the next step.
